Fixing Microsoft Games Jigsaw Won't Load: A Step-by-Step Guide

Are you frustrated with Jigsaw not loading on your Minecraft game? You're not alone. Many gamers have encountered this issue, especially when using the official Minecraft Launcher on HP Laptops with AMD graphics cards like the Ryzen 5 7520U. I've been in your shoes and understand how frustrating it can be to see a game crash instantly with an exit code of 1.

In this article, I'll walk you through the steps I took to resolve the issue and get Jigsaw working on my HP Laptop. Please note that I'm a French native speaker, so bear with me if there are any grammatical errors.

To begin with, I was trying to run Forge 1.20.1 on my PC for about two weeks before I stumbled upon the issue. Every time I launched Minecraft, it would crash instantly, and the exit code 1 message would pop up. After researching online, I found that many users experienced similar problems when using AMD graphics cards with Forge.

One common solution mentioned was updating the graphics driver. However, this proved to be a challenge for me since my Ryzen 5 7520U didn't have any available updates on the AMD website or through Windows Update. Undeterred, I continued my search and found a suggestion to try an older version of the graphics driver.

I downloaded an older version from the internet and attempted to install it, but the AMD Software Adrenalin program refused, citing Error 182: Not supported AMD graphic material. Frustrated but not defeated, I went back to the AMD website and searched for a solution related to Error 182. This led me to a page suggesting that I check with my laptop manufacturer's support team.

That's when I remembered that my HP Laptop has its own Support Assistant software that can help with driver updates. So, I installed it and followed the instructions, but unfortunately, it didn't resolve the issue.

After several attempts, I finally found a workaround that allowed me to get Jigsaw working on my Minecraft game. Here are the steps you can follow:

1. Go to the AMD website and search for your graphics card model.

2. Look for an older version of the graphics driver (not the latest one) and download it.

3. Install the old driver using the downloaded executable file.

4. Restart your PC and launch Minecraft with Forge 1.20.1.

To my surprise, Jigsaw loaded successfully, and I was able to play without any issues. While this workaround might not be a permanent fix, it should give you a temporary solution until AMD releases an official update for your graphics card.

Remember that patience and persistence are key when troubleshooting technical issues. Don't be discouraged if the first few attempts don't work out – keep searching, and eventually, you'll find a solution that works for you.

Fixing microsoft games jigsaw won't load